Help Desk

How do I?

Contact Us

For technical assistance with any of the information technology resources maintained for the School of Medicine or Marshall Health, contact our Help Desk at the following phone number or email address:

304-691-1748 (on campus = 117"IT")
somhelpdesk@marshall.edu

For Biomedical Science Academic IT Support:

304-696-MUIT (6848)
SOMAcademicIT@marshall.edu

The help desk is staffed between the hours of 8:00am – 4:30pm on Monday – Friday. An on-call technician receives email and voicemail messages at all other times, and will respond within 30 minutes between 4:30pm and 9:00pm M-F. Response time outside of that window will vary with the urgency of the issue

Important Notice

If your Help Desk request will include electronic protected health information (EPHI), do NOT send your request to the email address above.  Either call the Help Desk or submit your request using the form below.  Note that this form is for the submission of information technology support requests only.

Name:

Phone Number:

Email:

Problem Description: