Help Desk

How do I?

Contact Us

For technical assistance with any of the information technology resources maintained for the School of Medicine or Marshall Health, contact our Help Desk at the following phone number or email address:

Clinical Support

304-691-1748 (on campus = 117"IT")
somhelpdesk@marshall.edu

The clinical help desk is staffed between the hours of 8:00am – 4:30pm on Monday – Friday. An on-call technician receives email and voicemail messages at all other times, and will respond within 30 minutes between 4:30pm and 9:00pm M-F. Response time outside of that window will vary with the urgency of the issue

For Academic IT Support:

To log an issue: https://mymu.marshall.edu/s/contactsupport
Health Sciences Specific requests, choose Submit a Common Request - SOM/SOP & PA IT Support Request template
Guests:  https://www.marshall.edu/it/support/

​Academic IT support is available between the hours of 8:00am – 4:30pm on Monday – Friday.

Important Notice

If your Help Desk request will include electronic protected health information (EPHI), do NOT send your request to the email address above.  Please call the Help Desk for these requests.